E5-Compute – Privacy Policy

Effective Date: Immediately upon publication
Last Updated: Automatically applies to all active services

Important

By using E5-Compute services, you acknowledge that you have read and understood this Privacy Policy. Your continued use of our services constitutes your agreement to the collection and use of information as described herein.

1. Introduction

1.1 Purpose: This policy outlines how E5-Compute collects, uses, maintains, and discloses information collected from users.
1.2 Scope: This policy applies to the Site and all products and services offered by E5-Compute.
1.3 Commitment: We are committed to protecting your privacy and ensuring the security of your personal information.
1.4 Updates: We reserve the right to update this policy at any time. Changes will be notified via email or dashboard announcement.

2. Why Do We Collect Personal Data?

We will use personal data firstly to fulfil any contractual obligations that exist between us and yourself; where we request personal data be provided to meet the terms of any such contract you will be required to provide the relevant personal data or we will not be able to deliver the goods and/or services you want. In such cases the lawful basis of us processing the personal data is that it is necessary for the performance of a contract.

We may also process your personal data in accordance with our legitimate business interests; this is on the considered measure that we need the personal data to achieve the various purposes and that it could be reasonable for an individual to expect their data to be used for those purposes.

Our data processing activities conducted on the lawful basis of 'legitimate interests' are:

To provide you with goods and services you are looking for
To inform you of other goods and services we provide, or offers that may interest you (direct marketing)
To send notifications on subjects you have subscribed to, or otherwise asked us to keep you informed of
To improve the quality of the services we offer, and to better understand our customers' needs by requesting feedback, or requesting you review the services we have provided, or we may send survey forms that we ask you to complete
To notify you of any changes to the goods and/or services we provide, or have provided, that may affect you
To allow us to understand the scale and range of our customer base; for statistical analysis and market research
To recognise when customers re-engage with our services
To allow us to support and maintain our products in active service
To provide reference information to third party organisations where you request us to do so
Improve website so content is delivered more efficiently
To enhance the security measures in place that protect data we are responsible for
To investigate any insurance claims
To protect the company's assets

We may also process your personal data in order for E5-Compute to comply with our various legal obligations; this might include:

Providing for financial commitments between us and yourself, or to relevant financial authorities
Complying with industry regulatory requirements and any self-regulatory schemes
Carrying out required business operations and due diligence; e.g. administration, security, reorganisations, investment or corporate/asset sales
Cooperating with relevant authorities for reporting criminal activity, or to detect and prevent fraud

3. Where Did We Obtain Your Personal Data?

Apart from data collected directly from you, we may gather personal data from sources including:

Technical sources that gather data over time when you visit our online platforms.
Third party organisations, which can mean your personal data has been provided directly by another company for a specific purpose, or where you may have accessed our platforms through a third party online service.
Local or national authorities provided for specific purposes.

4. Who Might We Share Your Information With?

In order to achieve the above stated purposes for which we process your personal data, we may need to share your personal data with various third-party service providers who act as data processors.

We may share your personal data with third party organisations acting as data controllers or with specific individuals, groups or other organisations who act as neither data controllers nor data processors, but only where we are either legally required to do so by law or where doing so is necessary to achieve the intended stated purpose of processing the data. For example, a contracted accounting partner used to prepare corporate financial taxes.

In the event that we sell or reorganise our business, or if otherwise required by law or by an authorised regulator, we may transfer your personal data as a part of the general business data to the relevant parties.

Submitting a complaint outside of the United Kingdom can be achieved by accessing your relevant data protection authority. A list of all EU data protection authorities can be found here: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

5. Where Is My Data Going To Be Stored?

E5-Compute as part of its standard business practices may be required to transfer your personal data to countries outside the European Union (EU), or to organisations who intend to transfer the data outside the EU. Where such transfers of data take place, we shall ensure that at least one of the following control measures are in place:

The data transfer is necessary in order to fulfil a contract between the data controller and you, or to satisfy pre-contractual requirements that have been requested by you.
Contracts are in place between the parties involved that ensure the recipient organisation has a suitable standard of data protection in place.

6. How Long Will We Keep Your Data For?

We will keep your personal data only for as long as required in order to achieve the purposes for which it was gathered, in line with this privacy notice.

For determining when personal data should be erased we shall take into consideration the amount of and sensitivity of the personal data we have, the amount of harm that could be caused by a data breach, the benefits of the purposes the data is being used for and any legal requirements that we are bound to.

You may request that we erase your personal data at any time, though in cases where there is a remaining relevant or legal reason why we are required to keep the data we may opt to restrict the amount of processing being conducted to what is absolute necessary in line with your legal rights in order to minimise the impact the processing will have.

Where the lawful basis of our processing is based on protection of vital interests and insofar any relevant health and safety obligations apply, E5-Compute will retain your personal data for 40 years.

7. Your Rights, Our Responsibility

There are several rights granted to you immediately upon providing us with your personal information; some of these are mentioned above. We'd like you to know that at E5-Compute we take your rights as a Natural Person seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.

7.1 The Right of Access

This grants you the right to confirm whether or not your personal data is being processed, and to be provided with relevant details of what those processing operations are and what personal data of yours is being processed. If you would like access to the personal data we have about you, we ask that you contact us by using any of the details below.

7.2 The Right to Rectification

This one is fairly straight forward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.

7.3 The Right to Objection

The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.

7.4 The Right to Portability

This is a legal right afforded to you that states we must pass on all of the details you have provided to us in a machine-readable format, either to your or to another provider of your choosing.

7.5 The Right to Complain

We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. In order that we can achieve this we do request that any complaints be first brought to our attention so we can properly investigate matters; if however you would like to complain about E5-Compute to a supervisory authority you may do so by contacting the Information Commissioner's Office (ICO) at https://ico.org.uk.

8. Cookies Policy

8.1 Essential Cookies: Necessary for the website to function properly (e.g., login sessions).
8.2 Analytics Cookies: Help us understand how visitors interact with the website.
8.3 Control: You can choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

9. Specific VPS Data Policies

9.1 Content Access: We do not access the content of your VPS unless necessary for support or required by law.
9.2 Encryption: We recommend users encrypt sensitive data stored on their VPS instances.
9.3 Deletion: Upon termination of a VPS service, data is typically deleted immediately and cannot be recovered.

10. Contacting Us

10.1 Support: If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at support@e5-compute.com. 10.2 Response Time: We aim to respond to all privacy-related inquiries within 48 business hours.